Payment & Refund

Payments for Grandmane House services are collected according to the quote confirmed before work begins on grandmane.hair.

• Accepted methods are confirmed by email from shop@this site and may include card or local transfer depending on Netherlands norms.
• This payment page on this site is maintained by Grandmane House; email shop@this site if a step looks outdated for Rotterdam.
• Deposits for custom work are non-refundable once materials are ordered, unless we cancel the booking.

If we must cancel, prepaid fees for unfinished work are refunded within fourteen business days.

Workshop seats can be transferred once with forty-eight hours notice; no-shows forfeit the seat fee.

• Refund requests should include booking date, service name, and contact details used on this site.
• Charge disputes should first contact shop@this site so we can reconcile invoices against studio logs.
• Prices shown in conversation are in local currency for Rotterdam unless otherwise stated.

If you only need a quick soap-making craft workshop check, say so during payment and favour fewer parallel jobs during busy weeks. Receipts are available on request Desk near Witte de Withstraat 163.

Materials for payment are quoted before soap-making craft workshop labour begins using honest lead times rather than same-day promises when the bench is full. Ask for the soap-making craft workshop lead if the queue splits.